PRIVACY POLICY

The Medicine Shop customers may opt-out of any direct marketing received from The Medicine Shop should he/she so elect, by notifying The Medicine Shop thereof in writing to info@medicineshop.co.za, alternatively, telephonically via The Medicine Shop on 0123464317 or via the opt-out instructions in the various communication channels. Please note it may take up to one month for your profile to be updated.

Your privacy is very important to us and therefore any information that you upload on our website will be stored on a secure server. Our secure server encrypts your identity number and payment card details in order to minimize the risk of unauthorised disclosure or interception. Our website makes use of ‘cookies’ which collect data about the device that you use to access our website. The cookies minimize the possibility of unauthorised access to, and disclosure of, your personal information. We will not disclose, sell or rent your personal information to third parties without your consent unless we are compelled to do so by law.

Whilst all reasonable efforts are taken to ensure that your personal information and/or credit card details are protected as they travel over the internet, we cannot guarantee the absolute security of any information you exchange with us.

You may visit the website without providing any personal information. The website servers will in such instances collect the IP address of your computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the website, pages viewed, etc. The Medicine Shop uses this information to determine the use of the website, and to improve the content thereon.

Payments

We use a payment gateway called PayFast for all payments on our website therefore no card details are stored on our website. Below is the privacy policy for PayFast payment gateway.

PayFast is PCI DSS level 1 compliant. PCI DSS stands for Payment Card Industry Data Security Standard and is a PASA (Payment Association of South Africa) regulation in South Africa, this means any company accepting credit card payments on their website needs to comply in some way. Outsourcing your card payments to PayFast means you do not have to be concerned about the laborious process of being PCI compliant, and can rest assured in the knowledge that card information is handled securely.

For more information on PCI compliance you can refer  to the PCI security standards best practices. You can, if need be, take the PCI self assessment questionaire.

  • PCI-DSS Level 1 Compliant
  • We use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this –the highest– level of encryption currently available.
  • All sensitive info is encrypted within our own database.
  • We run penetration testing on our system on a weekly basis to look for vulnerabilities. We are only required to do it once every three months, but we run it every week.
  • Our entire site, blog, payments page and help site all are served off secure servers, making it harder to perpetrate phishing attacks.
  • 3D Secure is in place for all credit card transactions.
  • Two-factor authentication is available to restrict access to your PayFast account.
  • We use GEO IP tracking to see where transactions are originating from and look for mismatches between this and the card’s issuing country.
  • Our system automatically checks for suspicious payment velocity.
  • We use BIN/IIN validation to check for card-issuing bank locations and merchants can choose to enable/disable payments from certain countries.
  • Payments and card details are automatically checked against large online databases of blacklisted details.
  • All suspicious transactions are manually reviewed by our stellar Support Team.

 

Accuracy of website content, prices, product descriptions and images

All reasonable steps are taken to ensure that the information on our website, social media channels and email marketing is accurate and up-to-date. We do not, however, warrant that the content or information displayed is always accurate, complete and/or current. Errors and omissions excepted (E&OE)

The Medicine Shop reserves the right to limit the quantities of any item offered for sale on the The Medicine Shop Online Store.

Sale products may vary from photographs.

Offers may not be available at all stores including the The Medicine Shop Online Store.

Any comments uploaded by our users or any authorised experts invited as our guests are their opinions alone and do not in any way represent our views, opinions, beliefs or values.

 

Your comments

We value your comments, ideas, suggestions and feedback (“your Comments”) via our website. We will not compensate you in any way whatsoever for your Comments. Once received, your Comments will become our property and we will not be limited in any way in the use, commercial or otherwise, of any of your Comments.

You warrant that your Comments do not and will not violate the right(s) of any third party, including copyright, trademark, privacy or any other personal or proprietary right. You agree not to disclose, submit or offer any Comments that are or contain any defamatory, unlawful, abusive or obscene material. We disclaim any liability towards any third party regarding your Comments and you shall remain accountable towards any third party regarding any harm caused by your Comments.

Intellectual property

All rights, including copyright, trade mark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on this website are owned by or licensed to us. All data and information communicated to or from the website including its database also belongs solely to us or our licensors. You agree to sign all documents as we may reasonably require in order assigning any rights that you may acquire in the content of our website. You agree also to waive any moral rights in such content. You are permitted to view, print or store electronically a copy of any information on our website, including these Terms, solely for your personal, lawful, non-commercial use. Unauthorised use, reproduction, modification and/or distribution are strictly prohibited and constitute an unlawful infringement of our intellectual property rights.

Use of our logos, content and images

You are not permitted to use the content of our website, our logos or any product or other images that appear on our website without our prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our or our licensors’ intellectual property rights.

Advertising

Advertising and other promotional material of third parties may appear on our website from time to time. We do not endorse such third parties or their products and/or services. Your reliance on any information contained in such material is entirely at your own risk.

Disclaimers and Exclusions of Liability

Use of our website is entirely at your own risk. We make no representations or warranties of any kind, whether express or implied. We do not warrant that the functions provided by the website will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other harmful components. We accept no liability, to the extent permitted by law, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of our website or the purchase of any of our products or services.

You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our website and/or your purchase of any products or services.

In the event that any clause contained in these Terms is invalid or unenforceable, then such clause shall not affect the validity or enforceability insofar as the remaining clauses of these Terms are concerned.

We shall not be regarded as having waived, or be precluded from exercising any right under these Terms by reason merely that we have provided any indulgence to you or we fail to exercise or delay exercising any right we may have, whether the same right or any other right.